Remote Computer Support
Already have a Session ID? Enter it here. If not, read below.
Many computer problems do NOT require an on-site home or office visit, and can be resolved remotely.
As long as you have a working, high speed internet connection to your computer or laptop, we can remotely connect to it and resolve many issues, including:
- Some virus removals
- Software installations
- Email issues
- Browser issues
- Software issues
PLEASE NOTE: If you do not have a good or working high speed internet connection, or your computer does not boot, power on, or if you think you have hardware issues Remote Support will NOT WORK. You will need an on-site service appointment. Click here to schedule one. If we start a remote service appointment, and determine it to be a hardware issue or other issue that can not be resolved remotely, an onsite appointment will be recommended, which will incur additional fees.
We charge $49 flat rate for remote support, no matter how long it takes. Once you purchase this service, you can schedule your remote service appointment online or by calling us at 1-888-5-FLY-GUY.
You will receive email instructions for scheduling your service call, and allowing the technician (all based in the United States!) to connect to your computer.
TO GET REMOTE SERVICE:
Step 1: Buy a remote session (click Add To Cart above)
Step 2: Schedule the remote session here.
Step 3: At your scheduled time, click on the remote session link in the email you receive, or come back here and enter the session ID your technician provides you above.
NOTE: Remote sessions scheduled but not paid will be cancelled.