FAQ (Frequently Asked Questions)
Rates for on-site appointments? $49.99 per half hour, with a one hour minimum. Most service calls take about 1 to 1.5 hours. You can schedule your on-site service call here: http://schedule.ontheflycomputerguy.com
Rates for remote service appointments? $49. You must have a good internet connection and be able to get online for a remote service appointment. Many issues with your computer, but not all, can be resolved via remote sessions. You can buy and schedule your remote service appointment at http://remote.ontheflycomputerguy.com
Do you fix iPads, iPhones, and other smartphones? Do you replace damaged cracked glass/digitizers? Yes. The cost depends on the model of the phone. Some are as little as $99, some as much as $500 (especially newer models). Please chat with us on our website or text us at 8778328144 for more information on your particular model and needs.
Can I drop off my computer for service? Since the beginning of the COVID-19 pandemic, we do not accept drop offs. We can schedule a pickup at your home or business if on-site service is not desired or feasible. Please schedule your pickup at http://schedule.ontheflycomputerguy.com
Do you buy used computers/equipment? Not typically. We can sometimes schedule a pickup to recycle it if you like. It depends on the equipment. Please chat with us on our website at ontheflycomputerguy.com or text us at 8778328144 with what you have.
Do you fix game consoles (xBox, playstation, etc.)? We do, at a rate of $49.99 per half hour with a one hour minimum. Depending on the cost of parts, it is sometimes not worth the cost of repair. Please consider the value of your console.
Do you do data recovery? Yes.. alot of it. The cost starts at $150. We have tiered pricing depending on what we are recovering from and how bad it is. We can recover data from hard drives (from desktops and laptops), flash drives, floppy disks, external hard drives, phones, servers (including RAID arrays) and more. Good statistic to note: 97% off all hard drives are recoverable. And, the computer doesn't need to turn on for us to get data back from it.
Do you sell new or used computers/laptops? Parts? Yes. Our inventory changes daily. Check out our website at http://www.ontheflycomputerguy.com or chat with us or text us at 8778328144 if you do not find what you are looking for. We sell parts and accessories too. We can send you a quote and special order pretty much anything anything we don't have on our website.
Do you fix Macs (iMacs, Macbooks, etc.)? Yes, we do. The rate for repair is $49.99 per half hour with a one hour minimum. Understand, however, that Macs can take more time and the parts typically cost more than it does to fix a Windows-based computer. Please schedule your Mac repair at http://schedule.ontheflycomputerguy.com